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AZGFD temporarily makes service level changes at its customer lobbies

Posted March 31, 2020

Customers encouraged to use online, phone and mail services


PHOENIX — In light of the COVID-19 situation, the Arizona Game and Fish Department (AZGFD) has temporarily modified in-person customer service in an effort to protect the health and safety of customers and employees while continuing to provide services and support.

Effective April 1, 2020, front lobbies at AZGFD offices will be closed to in-person transactions except those made by appointment. Appointments can be made by calling (602) 942-3000 (select item 4 if you wish to be connected to one of our regional offices in Pinetop, Flagstaff, Kingman, Yuma, Tucson or Mesa rather than the Phoenix headquarters office). Customer service representatives will also be available to answer questions by phone during normal business hours (8 a.m. to 5 p.m., Monday through Friday).

Customers are encouraged to take advantage of our online services available 24/7:

The following services can be conducted by U.S. mail:

AZGFD encourages customers to stay updated by signing up for the department’s free e-News service ( or by following us on Facebook, Twitter or Instagram.